From the category archives:

Social Media

I was talking to my friend Carter (Who I forced to join Twitter) today and in the middle of the discussion he said something that I had to copy.

Carter: How is that easier for me
me: I didn’t say for you
I said it’s easier
Carter: Well “for me” is what I’m concerned about

Although he said it in jest, it’s the way your customer actually thinks. Next time you start writing about your product, keep this in mind.

This is a reminder for most; however I like when inbound marketing comes up in real life so I felt compelled to post this.

P.S. you can’t plan this shit.

P.P.S. Okay, you can plan it, but I didn’t.

Photo Credit: dhammza

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Why Threadless owns Permission Marketing

by Brian Carl on May 13, 2010

I get an e-mail every week from Threadless.com. If you’ve never been to Threadless before, you should leave my page right now and check them out.

Welcome back. As you now know, they make crowd-sourced t-shirts that are fun, affordable and sometimes cryptic until you read the title. I bring them up because they do permission marketing in way that you never see.

On Monday I received my weekly e-mail from Threadless and shortly after a second one. The first e-mail was their weekly e-mail and the second was an apology

They sent out an e-mail explaining that the opt-out link was not working in the original e-mail and then explained how to opt-out if you want to.

There are still a lot of CMO’s who would have a heart attack if someone at their company sent out an e-mail like this. The nerve of them, actually letting people know how to opt out!!

I hate that I need to write a blog about this being the right thing to do, but it’s still so rare.

Permission is all you have as a marketer, don’t squander it. In this case, don’t squander it and look good doing it. (That was way too cheesy even for me)

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I stopped posting to Twitter a few months back and it felt really good. Today I’m making my first post in 142 days.

Before I get into why, I’ll quickly explain my history on Twitter.

I joined Twitter in August of 2007. I got on pretty early, but I couldn’t get any of my friends to join. I tried to explain the site, but I couldn’t figure out why it was better than Facebook (or why it should be used in conjunction). One friend joined and made one post.

joining twitter because brian’s a baby.less than a minute ago via web

Since none of my friends joined, I followed bloggers who I respected. They mostly tweeted about people I didn’t know and places I’ve never been. I didn’t have much to add to the conversation.

I got bored.

After this I let my account go dormant.

Around a year ago, I picked back up. I don’t remember what the catalyst was, but I came back and used it pretty hard. I started using it during marketing webinars and then I finally learned how to effectively use Twitter Search and Hashtags and everything changed.

Now I was finally earning followers and interacting with people. I was really getting into the network and meeting new people and I was enjoying it.

Over time this changed and I couldn’t put my finger on why. It dawned on me what the issue was; I was following too many people and way too many marketers.

Too many marketers. You know the type. They don’t want to interact. They want to promote themselves and retweet whatever Hubspot posts. Because of this, I stopped posting about marketing or myself and started posting about UFOs, Mega Man, and Kevin Costner instead and my followers started dropping.

I got bored again.

Fast-forward to now – I’m coming back to Twitter.

I was writing in my journal about why I left Twitter (everything you just read) and I realized why I really left Twitter: I wasn’t using it right.

It wasn’t everyone else. I know most people suck and only care about themselves, but I was doing the same thing. To make it worse I changed the purpose of my account, so it’s no wonder I lost followers. I guess marketers don’t like Kevin Costner posts.

I am going to come back into Twitter with a new plan and use it the way it was supposed to be used. I don’t know why I didn’t make this connection earlier; I was just as bad as the other “Gurus” I’m criticizing.

If I’m not going to connect with them and they aren’t going to connect with me, why am I following them?

Has anyone else had any realizations about how to use Twitter like I did?

Photo Credit: playerx

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Like everyone who works in social media, I love Mashable Copyblogger (And strikethroughs).

I came across this post last week called 17 Easy Steps to Brilliant Blog Posts. It was a guest post by Jill Chivers, who I had never heard of. The post didn’t move me, but what she did on her website I thought was brilliant and is overlooked too often by guest writers.

I normally skip right over peoples bios. They are a good idea to write, but they’re boring. Weirdly, I read hers and I even clicked on the link back to her page. I guess I read it because right above it was a tip to always write a bio. (Subliminal message? I like it!)

Welcome Copybloggers.

That was the header I saw when I landed on her page. She made a post knowing she would get traffic from copyblogger and as the icing on the cake, she made the copyblogger header her post image.

Brilliant. Now I’m interested.

This is a great idea and one that I haven’t seen enough. Everyone promotes their guest post, but they aren’t optimizing the new traffic they’re getting from making the post in the first place.

Kudos Jill.

As much as I loved this idea and that she did it, there are some things I hated about how she did it.

  • Please Proofread. The first thing I notice is you link to the post calling it “16 Easy Steps” and the actual post on Copyblogger is “17 Easy Steps”.

Shit changes so fast online and maybe the name of the post changed, but no matter what happened I’ve lost a little confidence in you in the first 5 seconds on the site. (The make or break time)

  • Follow your own ideas. The second tip on her Copyblogger post was, “Make sure you have one idea per post”.

I didn’t understand the one idea from the post on her website. The post was ramblings about the different things she does. I got an overview of her, but I don’t know what her website is about or what she’s selling.

  • Don’t ask me to sign up for anything. I’ve read through your page a few times and I have no clue what you do.

You are bringing in a whole new audience, you need to make sure they know exactly what it is you do and what you can help them with.

She says, “You might even want to sign up for our weekly ezine (and fabulous freebies).  At the very least, it will spike my analytics graph and give me something else to look at during my weekly site statistics seminar.”

I love humor online, but I still don’t know what your ezine is or more importantly why I should sign up for it

What am I getting at? Nobody is perfect and I still love what she did. I wish instead of a long post she told me why I should care about her product or her.

There is a lot of ways to do this, but I like the soft sale.

I would have made a short post about what the site is about and what’s in it for the reader. After that, post a list of the best posts she’s written, so the reader can get a better idea if it’s a site they care about and want to opt into. The ironic thing is in her copyblogger post she littered the post with links to other copyblogger articles, but on her site she only linked offsite.

(P.S. I tried my best to use Jill’s 17 tips in this post, they are good)

Photo Credit: antmoose

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Best Social Media Apps for the Palm Pre

by Brian Carl on June 22, 2009

preI have been needing a new phone for quite some time now and as a Sprint user, we haven’t gotten anything too good. The Blackberrys were there, but no matter how much they try they are not the best “for fun phones”.

So this weekend I bought the Palm Pre, which for me is a pretty big deal, because above being a nerd, I’m really cheap. But overall it is a good phone, but by no means perfect.

The applications for the phone at this point are few and far between. There are about 30, but in terms of Social Media there is only a few.

This week I am going to write about a few of these apps.  Some are much better than others. There are 2 types of apps:

Comes with the Phone

  • Facebook
  • Myspace
  • YouTube

Free Downloadable Apps

  • Twitter (2 apps: Tweed and Spaz)
  • LinkedIn
  • Match.com (this one I am not gonna touch, but if anyone else has used it feel free to comment)

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Everyone is Talking…..

by Brian Carl on June 18, 2009

Some companies are better than others at embracing social media and some aren’t. I could list the reasons I have heard as to why to not use social media, but that would need a whole nother website. The thing I hear the most is:

“What if they say something bad? No it’s just not worth the risk”

Everyone is talking about the Iran election now and how they are turning to Twitter and YouTube to organize and get information on what is happening. I’m a big believer in trying to learn a little from everything in life. What to take out of this?

It doesn’t matter how much you try to control your message, you can’t.

The days of control are over. If someone has a comment or something relevant to say, it is going to be said. The Internet is a huge place, would you rather try and police all of it or hear what your customers actually think about you and embrace it and learn from it.

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Hashtags for #networking

by Brian Carl on June 17, 2009

flickr: Matt Hamm

flickr: Matt Hamm

If you haven’t joined Twitter yet or you have joined and didn’t get what the fuss was all about, then this post is for you. The answer is Twitter Hashags.

What is a hashtag? Basically it is a word or phrase that begins with #.

I know that doesn’t sound too exciting, but once you understand how to use them it will make much more sense.

Think of a hashtag as a group on another social network, but instead of having to join a group to post to it, you just add your hashtag to your tweet. The best advice i can give you about actively using hashtags is to download a twitter client that allows you to save a search. I follow #socialmedia and #highered. You can follow as many as you want but if it is a more popular subject it can be overwhelming.

How is this good for business? Well just following a hashtag probably won’t do anything for you. It’s like reading a great business book or blog and then not taking any of its advice. The key, just like everything else about social media, is interacting with others.

[click to continue…]

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4% of men who use Hunch prefer to be Spooned

by Brian Carl on June 15, 2009

Flickr: poportis

Flickr: poportis

So a brand new answer engine launched called Hunch. What is an answer engine?

Instead of ranking links based on how many people link to you the answers you get are based on the community. When you first get to the site you are going to be asked a bunch of questions. Apparently the engine takes all of you answers in account.

I am not sure how these starting questions effect your results, but once you answer 20 questions you an save your profile.  At this point you can tell by the answers that the only people really using this are techy dudes.

Here are some of the results I got that solidify that fact.

  • 46% of people have a blog that they update reguraly.
  • 49% live in a major city
  • 72% Male
  • 68% are more likely to spoon than to be spooned. (Yeah that means that 4% of men who use Hunch prefer to be spooned.)
  • 64% are 18-35
  • 70% claim that when they buy a home theater system they will put it together without the manual.  (I say claim, because I just bought a home theater system and used the manual to put it together, but I clicked that I wouldn’t.)

After you go through all those questions, you ask your own question. As of right now there is only a small amount of questions that can be answered, but I am sure in the next few days that will grow a lot.  Then after that you have to answer even more questions.

Overall, it is a lot of work to get a question answered, but it is a pretty cool idea. Also as a side note, you can not answer questions after you ask your question by clicking “Give me the Hunch” although I think this begins to defeat the purpose. It is kind of like “I’m feeling lucky” on Google.

Has anyone else used Hunch yet? Let me know what you think.

Bonus: best question I found on Hunch

Should I wear bunny ears to work tomorrow?

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Two reasons Facebook pwns Myspace

by Brian Carl on June 13, 2009

With Facebook allowing user names last night (I stayed up and grabbed up facebook.com/briancarl FTW) a lot of the talk has been why didn’t Facebook do this sooner when Myspace and every other social network has been doing it for quite some time. This is true, but Facebook pwns  Myspace in so many ways. There is a lot I can write here but two biggest ways are:

  • Facebook Pages. Facebook does a great job in separating people from the 3 annoying B’s of the social media, businesses, bands, and brands. The pages look very similar from your user profiles, but with a few key differences. Facebook pages can’t send you friend requests or solicit to you in any way on Facebook except through a paid advertisement.  So you have to actually choose to become a fan and not have your inbox spammed.
  • Streamlined look on all pages. Myspace lets you customize your page in anyway you want. This sounds like a great idea and it was when it first started, but then it got out of control. There are millions of sites on the web that give codes for people who don’t know how to use code. Now anyone can have an annoying profile that they probably don’t know how to undo.

If having your inbox was enough spam, most pages spam your eyes and ears as well. I don’t want to hear the music on your page while I wait 10 minutes for everything on your page to load. Do not even get me started on pages that have multiple songs and videos all autoplaying. On more than one occasion my computer has been crashed by a poorly designed pages.

There are many other reasons Facebook is growing at such a rapid rate and myspace isn’t. Feel free to leave your comments on how you feel. Is there something else major that should be on this list?

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Facebook and Twitter without the Keyboard

by Brian Carl on June 11, 2009

Xbox 360 anounced at E3 that they were going to add social media to their xbox live experience. They are adding a Facebook app, a Twitter app, and Last.FM.

Every business and their mother is all about the tweeting these days, which personally  don’t really care about. The best thing about Twitter is how easy it is to ignore people, which is a major plus since it has been getting so spammy these days (Thats a whole nother post for another day). I am just hoping that it is a program like you use on your phone or TweetDeck and not a program that can autopost whenever your status changes.

There is a Facebook app already that tells people what you are doing on xbox and  don’t like having to ignore my friends posts for flooding my news feed. The only time I canre what you are doing on XBOX Live, is when I am on xbox live, which I can already do or if they are playing UNO, but thats just because thats a good game.

The one cool thing that I read though is that through the new Facebook app you can take a screenshot of a game and post it to your facebook page. That’s a cool idea. So now when I get a triple bogey in Tiger Woods I can let everyone know.

The last program they announces was LastFM. I am sure I could have a comment for this one, but I don’t. It is always nice to have addition places to play music. Just like everyother anouncment these are all just new places to do things that we have already been doing.

I don’t even like typing out a quick message to someone on xbox live. Hopefully they will announce why this is different than using my computer or even my phone, both of those have full Keyboards.

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